Refund, Exchange, and Shipping Policies
Order cancellation
If you would like to cancel your order, you can do so by clicking the blue ‘cancel order’ button in your order confirmation email. Please note that sometimes your confirmation email may go to your junk folder. Order cancellations must be made within 24 hours in order to be refunded before the order is shipped. If the wrong email is provided when , order cancellation may not always be possible, but you can reach out via our Contact Us page with your the name used for the order, and we will try our best to cancel.
Return
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and, where possible, in its original packaging. You’ll also need to include your order number and name with the item.
To start a return, you can contact us at aristasisltd@hotmail.com.
Returns will need to be sent to the following address: Aristasis Ltd, 5 Hurstleigh Gardens, IG5 0RQ, London, U.K with your order number and order name included in the package.
The return postage cost is to covered by the buyer.
You can always contact us for any return queries at aristasisltd@hotmail.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and assist you as soon as possible
Exceptions / non-returnable items
Certain types of items cannot be returned, like customised items and earrings.
Unfortunately, we cannot accept returns gift cards.
Exchanges
If you would like to return an item you have for a different product, once the return is accepted and refunded by Ari Embroidery Studio, you are make a separate purchase for the new item.
If you would like to return an item for a different variation such as size or colour, where the price of the two goods are the same, you may communicate your desired exchange product to us via email at aristasisltd@hotmail.com and return the product.
Exchanges are accepted within 30 days of receiving your item. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and, where possible, in its original packaging. You’ll also need to include your order number and name with the item.
The return postage costs for all exchanges is to be covered by the buyer.
Refunds
If your refund is approved, you’ll be automatically refunded on your original payment method within 6 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
Ari Embroidery Studio reserves the rights to dispute a chargeback filed by the buyer under Credit Not Processed if we have attempted to refund you upon request and you have not allowed at least 6 business days for the refund transaction to be go through before filing for a chargeback under this code.